FAQ

Shipping

How long does shipping take?

Shipping within Europe usually takes 5-7 business days. You will receive a tracking number as soon as your package is dispatched.

How much does shipping cost?

“We offer complimentary shipping on all orders, delivering luxury directly to your doorstep at no additional cost.”

Which countries do you ship to?

We proudly offer worldwide delivery, ensuring our premium bracelets reach you wherever you are. Experience timeless elegance without borders.

Can I track my order?

Yes, as soon as your order is dispatched, you will receive a tracking number via email.

Payment

What payment methods do you accept?

We accept all major payment methods, including credit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay and Klarna.

Is my payment information secure?

Absolutely! We use secure payment gateways and encryption to ensure your information is safe.

Can I pay in installments?

Yes, Klarna allows you to split your payment into installments. Simply select Klarna at checkout.

Can I cancel my order after payment?

Orders cannot be canceled once payment has been processed, as we begin preparing them for shipment immediately. If you have any concerns, please contact us, and we will do our best to assist you.

Products

What materials are the bracelets made of?

Our bracelets are crafted from premium stainless steel and finished with a durable enamel coating.

Do the bracelets tarnish over time?

No, our bracelets are tarnish-free and designed to maintain their shine over time.

Are your bracelets hypoallergenic?

Yes, our bracelets are hypoallergenic and suitable for sensitive skin.

Are your bracelets suitable for everyday wear?

Yes, they are scratch-resistant, water-resistant, and lightweight, making them perfect for daily wear.

Returns and Exchanges

What if my bracelet doesn’t fit perfectly?

All our bracelets are adjustable and can be resized to fit any wrist. If you need assistance, feel free to contact us at contact@or-vert.com

What if I received a damaged or defective bracelet?

Although this has never happened before, as we carefully inspect every bracelet before shipping, please contact us immediately at contact@or-vert.com, and we will arrange for a replacement.

Customer Support

How can I contact Or Vert?

You can reach us via email at contact@or-vert.com. We usually respond within 24 hours.

Can I get help choosing the right bracelet?

Of course! Contact us at contact@or-vert.com, and we’ll gladly assist you in finding the perfect bracelet.

Join the Or Vert Family

Experience the elegance, versatility, and quality of Or Vert. Be part of a community that values timeless design and bold individuality.

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